All quotes are based on the information supplied to us by the customer. ALL relevant details such as Property Type(s), Access and Volume of Goods should be as accurate as possible as the price quoted is based on this information.
If on arrival it is deemed that the initial information was not correct and volume of goods is vastly greater or the job details differ to the information provided e.g. third floor flat or no vehicle access etc there may be additional charges.
Parking must be arranged prior to the commencement of the removal/delivery and is the sole responsibility of the customer to ensure that ample parking is available directly outside the property or within a reasonable distance.
We do our best to arrive extremely punctually, However unforeseen events can occur such as road closures, traffic delays, adverse weather conditions and so on that can cause unavoidable delays out with our control.
We accept no responsibility for breakage or damage to items that have not been packed/protected by adequate means.
Fragile items must be clearly marked and suitably protected. If you are unsure how to protect a particular item for transport please ask and we will be happy to advise you.
We do not accept responsibility for loss or damage to your goods/property once the job has been completed, payment received and the driver/crew have left your property.
It is the customers responsibility to dismantle any unit/system/flat pack furniture or beds and again this should be done before our arrival.
It is the customers responsibility to ensure that items will fit in the new premises, (e.g. size of sofa and size of aperture) We are not insured to remove doors or windows and in such cases it is up to the customer to arrange a specialist if needed.
We reserve the right to add extra costs due to unforeseen circumstances (e.g. Waiting for keys or gaining entry, incorrect addresses, awaiting removal of windows or doors and so on).
The removal quote is not for our unlimited time. It is based on loading/unloading the vehicle within a reasonable time scale and the vehicle being parked within a reasonable distance of both the collection point and delivery area.
All jobs are payable by Cash, Debit Card or Credit Card on the day of the removal/delivery or by Bank Transfer 7 days in advance. Please note we no longer accept Cheques and all credit card transactions will incur a 2.75% processing fee.